Call us or fill in the form below, we'll aim to get back to you as soon as possible.
If you have a problem with your supply
In the unlikely event that you should experience any problems with your energy service we recommend you start by following these steps:
Check that your property has electrical power
Check that your thermostat controls are set correctly
Check that you have credit (if you are on a prepay meter)
Check the Service status section of this website for blockwide outages.
If you have checked all of the above and are still experiencing a loss of supply
Call us on 0800 160 1635
Need to top up? You can do this 24/7 using your online account.