We use low-carbon technology to provide central heating and hot water to Greenwich Peninsula, delivered through our heat network.

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Privacy

Loka reserves the right to gather information relating to the usage of this site.

Data processing

This policy explains the website data processing practices of Loka Energy Limited.

In some areas of our website, we may ask you to register your name and email address. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. If you choose to complete any of our on-line forms, Loka Energy Limited will not use the personal information you provide us with for marketing purposes unless you agree that we may do so. We may pass your details on to third party service providers who are contracted to Loka Energy Limited in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the details when the request is complete. Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998 and Loka Energy Limited will continue to apply the same level of care to safeguard your privacy and use of your information across all our services. Your service entitlement from Loka Energy Limited will not be affected should you decide not to allow your data to be shared in this way or you change your mind at any time in the future.

Email messages

Loka Energy Limited may send regular emails regarding your account, the network, tariff changes and other items related to your heat supply. 

Information to improve our site

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. These statistics do not contain personal data and cannot be traced back to an individual.

Information request

Under the Data Protection Act 1998, you can make a formal request for the following information

  • clarification that your personal data are being processed by Loka Energy Limited 
  • a description and copies of such personal data
  • the reasons why such data are being processed
  • details of to whom they are or may be disclosed