We use low-carbon technology to provide central heating and hot water to Greenwich Peninsula, delivered through our heat network.

Network statusThe issue reported in 2 and 4 Pilot Walk, 60 Barge Walk and 3 and 5 Tidemill Square has been fixed and supply should be returned to normal in the next 30 minutes. We apologise for the inconvenience, Loka Customer Service Team

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In the event of a problem

In the unlikely event that you should experience any problems with your energy service we recommend you start by following these steps:

  • 1.Check that your property has electrical power
  • 2.Check that your controls are set correctly
  • 3.Check for further guidance in your Homeowner Manual
  • 4.Check with the concierge that there isn’t a problem with the Loka network.

In most circumstances if there is a problem we will know about it before you do. Whenever possible we will send an email to all registered email addresses letting you know that there is a problem and what we are doing to fix it.

Call us

Customer Services team

0800 160 1635